Buy on D&F Orders Time Frame

Important: Due to the outbreak of COVID-19 in China, sometimes our order shipping time may be delayed by 2-3 days

    Time Frame = Confirmation + Processing + Shipping

    1. Confirmation(Confirm on the day)

    A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after confirming. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

    2. Processing

    It normally takes 3-5 business days for us to process your order. Please note that this does not include holidays and weekends.

    3. Shipping

    FREE STANDARD Shipping on orders with 2+ items. Use Code: FS

    FREE STANDARD Shipping on orders $65+ with USPS/YunExpress/4PX to ship your order. Normally it would take 12-15 business days. Please be patient.

    FREE EXPEDITED Shipping on orders $135+ with YunExpress Expedited/FedEx/DHL to ship your order. Normally it would take 7-9 business days.

    3.1. SHIPPING TO: the Continental United States, Canada, United Kingdom, Germany

    SERVICE ORDER COST  TIME
    STANDARD 0 - $65 $3 12-15 Days
    STANDARD  > $65 Free 12-15 Days
    EXPEDITED 0- $135 $6 7-9 Days
    EXPEDITED > $135 Free 7-9 Days

     

    Please do not to use the PO BOX address when place orders, because it will extend the shipping time.

    Service areas exclude: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

    Due to the increased order volume, please allow an extra 1-2 business days for expedited shipping to US. We appreciate your patience!

    Due to natural disasters happen in some places, delivery of orders may be delayed. We appreciate your understanding and patience in advance!

    3.2. SHIPPING TO: Australia, New Zealand

    SERVICE ORDER COST  TIME
    STANDARD 0 - $65 $3 13-16 Days
    STANDARD  > $65 Free 13-16 Days
    EXPEDITED 0- $135 $6 7-9 Days
    EXPEDITED > $135 Free 7-9 Days

     

    D&F Shipping FAQ

    1. Which countries do we ship to?

    We ship orders to the United States, Canada, United Kingdom, Germany, Australia, New Zealand

    2. What Shipping Methods Do You Use? 

    We use USPS/YunExpress/4PX/FedEx/DHL for shipping service on our website.

    If you choose STANDARD shipping, we would use USPS/YunExpress/4PX to ship your order.

    If you choose EXPEDITED shipping, we would use YunExpress Expedited/FedEx/DHL to ship your order.

    If you use a PO BOX address, we would use 4PX Postal to ship your order, which would extend the shipping time.  

    Update: 

    Due to the DHL shipping time limit has been severely restricted at this time. When necessary, we will choose other shipping services, such as FedEx, SF International, etc. These courier services may be delayed by 2-3 days than planned. But compared to DHL, they will be faster. We will do our best to choose the fastest shipping service for our customer.

    If you need this product urgently, please do not place an order! Because global logistics is very chaotic now. Almost all orders will be delayed by 2-3 days than originally planned. All we can do is to try our best to urge our logistics providers to deliver your orders.

    3. When will my order ship? 

    Once we ship your order, We will usually ship the purchase within 2-5 business days(Not include weekends or holidays), you will receive a shipping confirmation via email with a tracking number.

    4. How Long Will It Take To Get My Package? 

    Orders are fulfilled as soon as possible. However, some items may be on back order so the shipping time can vary. When you want to know your items shipping processing, You just need to click the tracking number on your email we sent to you. You will get the processing details. If you have any questions don’t hesitate to contact us.

    5. How Long the D&F Order Processing

    Order process takes about 1-2 days if order products In Stock:

    Customer Orders -> Warehouse Picking (in stock) -> Print order information -> Shiping

    Order process takes about 3-5 days if order products Out of Stock:

    Customer Orders -> Warehouse Picking (Out of stock) -> Factory Manufacturing Prints -> Ship after the printed

    So the Order processing time frame is 2-5 business days.

    REMINDERS

    Please note that we are only able to deliver to PO Boxes via STANDARD shipping, NOT EXPEDITED shipping. Please make sure to enter a physical address to avoid any issues with your shipment.

    Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.

    If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!

    If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
    • Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
    • If you need further assistance, please contact our Customer Care Team - we're more than happy to help!
    When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. 

    If you don't receive your package on time, please feel free to contact our Customer Care Team. As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.